Privacy Policy for MHE (M.H.Enterprise)

Effective Date: October 2, 2025

1. Introduction

Welcome to MHE (M.H.Enterprise) (“we,” “our,” “us”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and disclose your information across our website and services.

This policy is designed to comply with Egypt’s Personal Data Protection Law (Law No. 151 of 2020) and other relevant regulations. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information for various purposes to provide and improve our services to you.

2.1. Data You Provide to Us Directly

This is personal data you voluntarily provide when you interact with our website, such as when you fill out a contact form, subscribe to a newsletter, or request information. This may include:

• Full Name
• Email Address
• Phone Number
• Company Name
• Job Title
• Any other information you choose to provide in message fields.

2.2. Data We Collect Automatically (Usage Data)

When you visit our website, we may collect certain information automatically from your device. This data helps us understand how our visitors use the website so we can improve the user experience. This information includes:

• Internet Protocol (IP) address (anonymized)
• Browser type and version (anonymized)
• Pages of our website that you visit (anonymized)
• Time and date of your visit (anonymized)
• Time spent on those pages and other diagnostic data. (anonymized)

This information is primarily collected using Google Tag Manager and associated analytics services.

3. How We Use Your Information

The personal data we collect is used for the following specific and legitimate purposes:

• To Provide and Maintain Our Service: To ensure our website is functioning correctly and to provide you with the information you have requested.
• To Improve Our Website: To understand user behavior and analyze trends, which helps us enhance website functionality and user experience.
• To Manage Our Relationship With You: To respond to your inquiries, provide customer support, and manage your account.
• For Marketing and Promotional Purposes: To communicate with you about our promotions, new services, and other information we think will be of interest to you. These communications may be delivered via:
  • Email Marketing: Using platforms like Zoho Marketing and HubSpot.
  • Telephone Calls: Our offline sales and relationship management teams may call you to maintain our business relationship, follow up on your interests, and inform you about relevant services. Our telephone communications are conducted in compliance with the regulations set forth by Egypt’s National Telecom Regulatory Authority (NTRA).
• For Customer Relationship Management (CRM): To store your information in our CRM systems (HubSpot, Zoho) to effectively manage our interactions and sales pipeline.

4. Data Sharing and Disclosure

Your trust is important to us. We are committed to not selling your personal data to third parties.

We may, however, share your data with trusted third-party service providers who perform functions on our behalf. These include:

• Google: For website analytics and behavior tracking through Google Tag Manager.
• Zoho & HubSpot: For customer relationship management (CRM) and marketing automation services.

These service providers are contractually obligated to protect your data and are restricted from using it for any purpose other than providing services to us. We remain the controller of your data and are responsible for its protection.

We may also disclose your personal data if required to do so by law or in response to valid requests by public authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Your Data Protection Rights under Egyptian Law

In accordance with Egypt’s Personal Data Protection Law, you have the following rights regarding your personal data:

• The Right to Be Informed: To know how your data is being collected and used.
• The Right of Access: To request copies of your personal data that we hold.
• The Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Withdraw Consent: To withdraw your consent for data processing at any time, particularly for marketing communications. You can opt-out of email marketing by clicking the “unsubscribe” link in our emails.
• The Right to Erasure: To request that we erase your personal data, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

7. Data Security and Retention

We take the security of your data seriously and use appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

MHE (M.H.Enterprise)
32 Mohamed Elnady St. Nasr City, Cairo, Egypt
info@mh-enterprise.com
+202-2275-8451/2